Terms & Conditions

All payments that might have been made will be fully returned in case of travel restrictions due to Coronavirus 

Booking Term & Conditions

Positive Space ( “we”, “us”, “the owner”) is the owner and provider of the properties which are presented on this website. The following Renting Conditions together with the General Information contained on our website form the basis of your contract with the owner of “Positive Space”. Please read them carefully as they set out our respective rights and obligations. Changes to these Booking Conditions or the General Information shown on our website will only be valid if agreed by us.

By making a reservation through our website, you create a contractual relationship of a (legally binding) short-term hire directly with us as the owner of the accommodation for which you make the reservation, according to the following detailed terms and conditions. Consequently, we do not act as intermediaries between you and the owner, but we are the actual provider of the accommodations offered.

1.Booking Procedure and Payments – Confirmation Deposit

1.1. On our website there is a calendar to choose the days of your arrival and departure (based on availability) and make a booking. You can place a reservation free of charge if the day of your arrival is more then 90 (ninety) days away. At 90 (ninety) days prior arrival a payment of 30% (thirty percent) of the total booking cost (confirmation deposit) is needed in order to keep the booking valid. 

1.2. Payments can be made by bank transfer or by PayPal.

Bank transfer: Alpha Bank, Stavros Christeas, BIC: CRBAGRAAXXX, IBAN: GR4701408970897002786001647              PayPal: maria-ops@hotmail.com

1.3. According to our booking policy, a properly filled-out and signed booking form is required along with the above mentioned confirmation deposit in order for the reservation to be secured. Upon receipt of your duly filled-out booking form, we will inform you via email that we have accepted your reservation. Once you receive the confirmation of your reservation the contract between you and Positive Space will be complete and binding. Please check the details of the confirmation and advise us at once of any inaccuracies.

1.4. 30 (thirty) days before your arrival the remaining 70% (seventy percent) of the full booking charge is due. (In case the payment is done via a bank transfer send us the confirmation of the transfer/payment via email at info@onepositivespace.com). In any case, the full booking amount (100%) must be paid by then.                                                                                                                                  

1.5. Full payment (100%) of the booking charge is required at the time of booking only in case you make your reservation less then thirty (30) days before your arrival.

1.6. If for any reason we do not accept your booking, we will return to you the confirmation deposit or (in case you have made your reservation within 30 days before arrival) the total booking charge you have paid.

2.Price Policy

2.1. Prices are confirmed upon request of a booking and are calculated per day and in Euros unless otherwise specified. You accept that all prices stated may change from time to time and without notice until we have confirmed acceptance of your booking.

2.2. Booking prices include electricity, water, linen, parking, weekly maid service and internet access.

3. Check in- Check out & Property’s capacity

3.1. Check-in time is set at 16:00 on the date of your arrival. Late check-in is available at any time after 16:00 upon request.

3.2 You must check out any time before 11:00 on the date of your departure. Late check-out is available upon request.

3.3. The number of the visiting party cannot exceed the number of 8 Persons.

4. Special requests and medical conditions/disabilities

4.1. If you have any special request, you must inform us prior to the contract agreement. Although we will make efforts to respond, we regret we cannot guarantee that any request will be met. Failure to meet any special request will not be considered as a breach of contract on our part. Confirmation that a special request has been noted on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. We regret we cannot accept any conditional contracts, i.e. any contract which is specified to be conditional on the fulfillment of a particular request. All such requests will be treated as “standard” contracts subject to the above provisions on special requests.

4.2. If you or any member of your party has any medical condition or disability which may affect your arrangements or enjoyment of them or has any special requirements as a result of any medical condition or disability (including any which affect the booking process), please inform us before you confirm your contract so that we can assist you in considering the suitability of our accommodation. In any event, at the time the renting contract is agreed you must give us details in writing as also whenever any change in the condition or disability occurs. You must also promptly advise us if any medical condition or disability which may affect your arrangements (or enjoyment of them) develops after your booking has been confirmed. If we reasonably feel that we will be unable to accommodate properly the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time the contract is signed or if the condition/disability develops after the rental contract agreement, to cancel the reservation when we become aware of these details by you.

5. Cancellations or Amendments by you

5.1. Any cancellation by you must be sent to us via email at info@onepositivespace.com. The effective date of the cancellation will be the date we receive your written notification.

5.2. If you cancel your booking 31 days or more before your arrival you will lose the confirmation deposit.

5.3. As mentioned above (par. 1.4. and 1.6.), at least 30 days before arrival you must pay the rest 70% of the total booking charge. In case you fail to make the above payment on time and send us the confirmation of the payment via e-mail, your booking will be considered cancelled and you will lose the confirmation deposit.

5.4. If you cancel your booking thirty (30) days or less before your arrival you lose the total booking charge which you have paid.

5.5. If for any reason you decide to leave the accommodation before the original departure date, you should note that there will not be a refund.

5.6. Should you wish to make any amendments/changes to your confirmed arrangements, you must notify us in writing as soon as possible and in any case not later than 10 days before arrival. Whilst we will try to assist, we cannot guarantee that we will be able to meet any such requests. Changes may result in the recalculation of the price of your arrangements where, for example, the basis on which the price of the original arrangements was calculated has changed.

6. Cancellations or Amendments by us

6.1. In the unlikely event that Positive Space needs to alter or cancel a booking, you will be informed as soon as possible, and in any case not later than 15 days before arrival. If requested, we will try to find alternative accommodation of the same type and standards in a similar location. In case you do not request alternative accommodation or the requested accommodation is not available, you will receive a full refund of any payment you have made this far and you accept that this refund adequately compensates you.

6.2. The information and descriptions concerning residences (including photographs) offered by us present in good faith the amenities available at the time of booking. Positive Space is not responsible for the lack or differentiation of local amenities or facilities as a result of local conditions.

6.3. Please note, changes and errors occasionally occur. We reserve the right to make changes and correct errors in advertised prices at any time before your arrangements are confirmed. We will advise you of any error of which we are aware and of the applicable price at the time of booking.

7. Your responsibilities-obligations

7.1. Care of the Property: The Property is strictly rent for holiday purposes and may not be used for any purpose other than that without the written consent of Positive Space. You must keep the accommodation clean and tidy at all times and ensure that you leave the accommodation in the same condition as it was when you arrived (including removing all rubbish and personal items). You must also ensure that you do not do anything or carry on any activities at the accommodation which may be viewed as a nuisance to other occupiers or neighbors or which could harm the building, the furniture, the contents or in general the safety of the accommodation.

7.2. Damage/loss regarding the Property: After arrival, you must inform us as soon as possible of any damages in the Property or any other damage or problem that may occur during your stay in order for us to be able to resolve any issues. According to our policy, you are responsible for covering the cost of all damage caused to the Property, of any loss which can be identified from an inspection of the Property after your departure and of any extra charges incurred with our suppliers because of your behavior during your holiday. In this case, you agree to fully compensate us and you authorize us to automatically debit your security deposit to the value of any such costs and/or charges (look again 1.6. related to security deposit). In case of serious damage or misuse regarding either the property or items provided, apart from the compensation for the damage, it is at the discretion of Positive Space to end your stay earlier than arranged without any refund.

7.3. Loss/theft of your personal items: You are entirely responsible for all personal items you have with you during your occupation. If any of your personal items are lost or stolen whilst on holiday, please obtain a written report from the police, to help you with any insurance claim upon your return. As for the security measures, it is your responsibility to ensure that the available measures are used when necessary, including when leaving the property, when spending time in rear gardens and when overnight. This may include, when available, locking doors, closing and securing shutters, securing valuables in a safe and setting security systems. We cannot accept any responsibility for any loss resulting from failure to follow these steps or in general for any lose which is not caused by gross negligence on our part. Any valuables left at the property are left at your own risk.

7.4. Safety measures/Injuries: You are responsible for the safety of all children and adults at the Property. Positive Space cannot be deemed responsible for accidents or injuries caused due to negligence on your part, either inside or outside the Property. In general, we can only be responsible for incidents that are caused by gross negligence on our part. Children must be supervised by a responsible adult at all times.

7.5. Behavior towards others: We expect all guests to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without prior notice, to terminate the arrangements of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation or other services. We will have no further responsibility toward such person(s). No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination. You will also be responsible for meeting any claims subsequently made against us and all the costs incurred as a result of your actions. We recommend that you have the appropriate travel insurance to protect you if this situation arises.

7.6. Property’s capacity: The number of any visiting party shall not exceed the Property’s capacity as stated above at par. 3.3. Should you over-occupy the indicated sleeping places without previous agreement, further charges may be levied or occupancy of the residence may be terminated without refund.

7.7. Travel Documents: You are entirely responsible for possessing all required documents for your holiday, for ensuring that your passports and visas are valid and that you carry them with you at all times. No credit or refunds will be given for lost, mislaid or destroyed travel documents.

7.8. Decoration: You accept that the decoration, furniture and any other items that come with the Property may be different from what is shown in any brochure or other published material available at the time of booking, due to necessary or other changes. This remains at the discretion of the owner.

8.Our Liability and responsibility

8.1.  We will be responsible to you for any direct financial loss that you suffer provided such loss is a direct result of gross negligence on our part. Positive Space does not accept any liability for any loss, damage, or additional expenses incurred by any member of your party regardless of the cause.

8.2. To the extent that you are able to recover any loss suffered from a third party, such as through travel or other insurance or from anyone else, you agree to make efforts to seek recovery in full from that third party before seeking to recover such loss from us. However, to the extent that you may have a claim, we require you to notify us of the nature and extent of the claim as soon as possible, so that we are aware of the potential claim and, if considered appropriate, have the opportunity to take such steps as we consider necessary to mitigate any loss or damage that you might suffer as a result of it.

8.3.  We have no liability for indirect or consequential financial loss. We should point out that any consequential, indirect economic loss, of whatever nature, including loss of profit or wages, are expressly excluded from the extent of our liability and you hereby waive any rights you may have to claim such loss or damage.

8.4. In order to be able to recover any loss at all from us, such loss must have been reasonably foreseeable, both at the time this agreement was made and at the time a claim is made. You acknowledge that it would not be reasonable for us to be responsible for losses that were never in the contemplation of either of us at the time your booking was confirmed and this agreement was entered into.

8.5. Positive Space bears no responsibility for failure of mechanical equipment or public utilities (such as water and electricity) as also for noise nuisances deriving outside the accommodation or beyond our control. In the event of any malfunction of the service appliances we shall promptly procure the repair as soon as possible. In some cases due to the rural nature of our residences, cell/ telephone networks may be weak. In addition, there may be occasions when internet service is interrupted or weak, and whilst every effort will be made to resume the service, please note that we cannot be held responsible for loss of internet access or telephone/cell network (or for the consequences of loss of access) during your holiday.

8.6. Positive Space will provide bath towels and bed linen. Beach towels are not provided. Linen is normally changed once per week.

9. Circumstances beyond our Control – “Force Majeure”

We cannot accept liability or pay any compensation in case the performance or prompt performance of our obligations under our contract with you is prevented or affected, or in case you suffer any damage, loss or expense of any nature, as a result of “force majeure”. In these booking conditions, “force majeure” means any event which we could not, even with all due care, foresee or avoid. Such events may include actual or threatened war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, pandemic, adverse weather conditions such as flood, snow, storm, fire, any disturbances in the availability of transportation, food or utilities, strikes or labor disputes, and all similar events beyond our control.

10. Travel Insurance

Positive Space strongly recommends that all clients are adequately insured against holiday risks for their own protection and benefit. Having our customer’s interest in mind, we suggest all clients to choose travel insurance which provides sufficient cover for cases such as cancellation by you, the cost of assistance (including repatriation) in the event of accident or illness, and loss of belongings. It is your responsibility to ensure that the travel insurance covers you, and the purchase is suitable and appropriate for your particular needs. We do not check insurance policies.

11. Safety standards and regulations

The safety standards and regulations are those of the country you are visiting. As a result, please be careful when in unfamiliar buildings or surroundings, and get to know the escape route from your property in case of fire. Properties may include “hazards” such as open staircases, unfenced areas, mezzanines, etc. and it is imperative that your party take responsibility for their own safety.

12.Pets

Pets generally are not permitted at any accommodation unless you have obtained our prior written consent to this. Where such consent is given, you must ensure that pets are kept under strict control at all times and not left unattended at the accommodation.

13. Local Wildlife

Please note that some of our residences are located in rural areas, where wildlife such as animals and insects are as a natural part of the landscape as the grass and the trees. It would not be particularly unusual to encounter animals, such as goats, cows, cats, dogs (stray or belonging to nearby locals), rodents, or insects such as wasps, bees, flies, mosquito, ants or scorpions and spiders. Insects and animals can be attracted to nearby streams or ponds, local vegetation or sometimes food left out. We would urge you to keep doors and windows closed as far as practicably possible and to clear all remains of food following an outdoor or indoor meal. Please do not purposefully feed any local animals – it will encourage them to return and they may not be so welcome to the next guests. Please note that we cannot be held accountable for the presence of animals or insects at the residence you choose. If you suffer allergies triggered by animals, please let us know before booking – whilst we cannot guarantee animals will not be present, we can recommend residences where the possibility is lessened.

14.Complaints

 Should any complaints arise concerning the Property, you must inform us via email within 24 hours of the incident that caused the complaint. Not doing so implies that we will not have the chance to look into your complaint and fix any issues, and your rights may be affected as a result under this contract.

15.Rental Property Descriptions

Every effort is made to ensure that the details, description and prices contained in our website are correct. However changes do occur and therefore we will advise you at the time of booking, or if after booking as soon as possible of any such changes to our published information. It is not always possible for us to control all elements of the holiday whereby advertised facilities can sometimes become unavailable at short notice due to inclement weather conditions, lack of demand, emergency repair works, etc.

16. Jurisdiction

It is mutually agreed that Greek Law (and no other) will apply to any contract you have with us and to any dispute, claim or other matter of any description which arises between us. We both also agree that any dispute, claim or other matter which arises between us must exclusively be dealt with by the Courts of Greece.

17. Statement of client – tenant

I have read and understood the terms and conditions of booking. I agree to accept and abide by them on behalf of all persons for whom I make the reservation, and I confirm that I am authorized to act on their behalf.